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Privacy statement

By using our site, you acknowledge that you fully accept the terms of this policy. If you do not agree with any of these terms, you may discontinue the use of our Site. This Privacy Policy is regularly updated. To keep you well informed of significant changes in advance, we will notify you through notices on the relevant services or by email, if applicable.

The Site will always display the most recent version of this Privacy Policy.

1. Protection of your personal data

In accordance with the Regulation, we record all processing operations in a processing register which we make available to the competent authorities. All information you provide to us during your visits to the Site is strictly confidential. This information is necessary for its processing.

1.1. What personal data is collected and processed?

The following information can be collected and processed:

Identification and contact details: your first name, last name, gender, postal address, telephone number, email address, language and the country from which you communicate with us;

Financial and payment information: your bank details (in this regard, we inform you that all payment transactions are encrypted by the receiving bank or the accredited storage centre and that we do not keep credit card numbers), information about your reservations, etc.;

When we ask you to enter your personal information to access a feature, some data is mandatory because this information is required to grant you access to this feature (for example, to register your reservation, we need your first and last name).

It is important that the personal data provided about you is correct and up-to-date.

We do not process personal data that can be classified as "sensitive" (data on race or ethnic origin, political, philosophical or religious beliefs, trade union membership, health or sex life) within the meaning of the General Data Protection Regulation.

We undertake not to disclose your personal data to third parties. In accordance with French legislation in this regard, the police may oblige us to share the personal data of guests with them.

1.2. For what purposes are your personal data collected and processed?

The personal data mentioned above may be collected and processed for the following purposes:

Booking Management
The processing of your data is necessary to keep you informed about the status of your reservation, the overview of your reservation, accepting your payment, etc.

Access to customer service
We process your personal data in the context of our customer service to respond to your requests, in particular via the contact form.

Improving our services
We process your navigation and booking data for analysis and statistics. This data allows us to analyze how you use our site and improve its ergonomics and quality.

Marketing
As part of your subscription to our newsletter, we process your data to manage your subscription and send you targeted information by email or SMS, depending on your preferences.

Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communication at any time.

If you have given us permission to receive our communication, either through our newsletter or via push notifications, we can use the information you provided for the following purposes:
- Sharing information about our current events, products, services, and offers;
- Recommendations on certain products or services that may be of interest to you; and
- Customer research to better understand your expectations regarding the products and services offered on our site.

Personal data after your death (the e-will): one of the specific features of French law is that you can send us instructions on how we will process your Personal data after your death. You can therefore choose to have them deleted or passed on to one of your family members.

Regardless of the purpose or the legal basis on which we process your data, you can therefore contact us at any time and free of charge by sending an email to exercise your rights to the following address: info@lesdarbonnets.fr. However, please note that for legal reasons, we may not always be able to respond positively to your request. We will inform you of this, if necessary, after receiving your request.

We remind you, in any case, that you have the right to lodge a complaint with the competent administrative authority.

1.3. What are the legal bases for processing?

For the processing of your data, we rely on legal bases that depend on how you use our site.

When you purchase products through our site, we collect and process your personal data in order to fulfil the contract between us and you. For instance, we need your banking information to process the payment.

We also rely on other legal bases, such as your legitimate interests. For example, we believe it is in your interest that your identity is not used for fraudulent purposes, that we have access to your order data so that we can serve you better, or that we can better understand your use of our site to improve its usability and the services we offer you.

Lastly, when it comes to the processing of personal data for prospecting purposes, the legal basis for the processing is your consent.