Privacy statement
By using our Site, you declare that you fully accept the terms of this Policy. If you do not agree with any of these terms, you may discontinue using our Site. This Privacy Policy is regularly updated. To keep you well informed in advance of significant changes, we will notify you of them via notifications on the relevant services or by email, if applicable.
The Site will always display the most recent version of this Privacy Policy.
1. Protection of your personal data
In accordance with the Regulation, we record all performed processing activities in a processing register that we make available to the competent authorities. All information you provide to us during your visits to the Site is strictly confidential. This information is necessary for its processing.
1.1. Which Personal Data is collected and processed?
The following information may be collected and processed:
- Identification and contact details: your first name, last name, gender, postal address, phone number, email address, language, and the country from which you communicate with us;
- Financial and payment information: your bank details (in this context we inform you that all payment transactions are encrypted by the receiving bank or the accredited storage center and that we do not store credit card numbers), information about your reservations, etc.;
When we ask you to enter your personal data to gain access to a feature, some fields are mandatory because that data is required to grant you access to that feature (for example, to register your reservation, we need your first and last name).
It is important that the personal data provided about you is correct and up to date.
We do not process personal data that can be classified as "sensitive" (data about race or ethnic origin, political, philosophical or religious beliefs, trade union membership, health or sexual life) within the meaning of the Personal Data Regulation.
We commit not to disclose your personal data to third parties, unless otherwise stated in Article 1.3 below.
1.2. For what purposes are your personal data collected and processed?
The personal data mentioned above may be collected and processed for the following purposes:
Booking management
The processing of your data is necessary to keep you informed about the status of your reservation, the overview of your reservation, the acceptance of your payment, etc.
Access to customer service
We process your personal data in the context of our customer service to respond to your requests, primarily via the contact form.
Improvement of our services
We process your navigation and booking data for analysis and statistics. This data allows us to analyze how you use our site and improve its ergonomics and quality.
Marketing
As part of your subscription to our newsletter, we process your data to manage your subscription and send you targeted information via email or SMS, depending on your preferences.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communications at any time.
If you have given us permission to receive our communications, either via our newsletter or via push notifications, we may use the information you provide for the following purposes:
- Sharing information about our current events, products, services, and offers;
- Recommendations about certain products or services that may be of interest to you; and
- Customer research to better understand your expectations regarding the products and services offered on our site.
Personal data after your death (the e-will): one of the specific features of French law is that you can send us instructions on how we will process your Personal Data after your death. You can therefore choose to delete them or pass them on to one of your family members.
Regardless of the purpose or legal basis on which we process your data, you can therefore send us an email at any time and free of charge to exercise your rights at the following address: info@lesdarbonnets.fr. However, please note that for legal reasons we may not always respond positively to your request. We will inform you of this, if necessary, after we have received your request.
In any case, we remind you that you have the right to file a complaint with the competent administrative authority.
1.7. What are the legal bases for processing?
For the processing of your data, we rely on legal bases that depend on how you use our site.
When you purchase products via our site, we collect and process your personal data to perform the agreement between us and you. For example, we need your bank details to process the payment.
We also rely on other legal bases, such as your legitimate interests. For instance, we consider it in your interest that your identity is not used for fraudulent purposes, that our customer service staff have access to your order details to better serve you, or that we better understand your use of our site to improve its usability and the services we offer you.
Finally, when it comes to processing personal data for prospecting purposes, the legal basis for processing is your consent (see Article 1.6.1 above).