Privacy statement
By using our site, you acknowledge that you fully accept the terms of this policy. If you do not agree to any of these terms, you can discontinue the use of our Site. This Privacy Policy is regularly updated. To keep you well informed in advance of significant changes, we will notify you through notices on the relevant services or by email, if applicable.
The Site will always display the most recent version of this Privacy Policy.
1. Protection of your personal data
In accordance with the Regulation, we record all processing operations in a processing register which we make available to the competent authorities. All information that you provide to us during your visits to the Site is strictly confidential. This information is necessary for its processing.
1.1. What personal data is collected and processed?
The following information may be collected and processed:
- Identification and contact details: your first name, last name, gender, postal address, telephone number, email address, language, and the country from which you communicate with us;
- Financial and payment data: your bank details (in this regard, we inform you that all payment transactions are encrypted by the receiving bank or the accredited storage center, and we do not keep credit card numbers), information about your reservations, etc.;
When we ask you to enter your personal data to access a feature, some data are mandatory fields because this data is necessary to grant you access to this feature (for example, to register your reservation, we need your first and last name).
It is important that the personal data provided about you is correct and up-to-date.
We do not process personal data that can be qualified as "sensitive" (data on racial or ethnic origin, political, philosophical or religious beliefs, trade union membership, health or sex life) within the meaning of the Data Protection Regulation.
We undertake not to disclose your personal data to third parties, unless otherwise specified in article 1.3.
1.2. For what purposes is your personal data collected and processed?
The aforementioned personal data may be collected and processed for the following purposes:
Booking management
The processing of your data is necessary to keep you informed of the status of your reservation, provide an overview of your reservation, accept your payment, etc.
Access to customer service
We process your personal data as part of our customer service to respond to your requests, particularly via the contact form.
Improving our services
We process your navigation and booking data for analysis and statistics. This data allows us to analyze how you use our site and improve its ergonomics and quality.
Marketing
As part of your subscription to our newsletter, we process your data to manage your subscription and send you targeted information by email or SMS, depending on your preferences.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communication at any time.
If you have given us permission to receive our communication, either through our newsletter or push notifications, we may use the information you provided for the following purposes:
- Sharing information about our current events, products, services, and offers;
- Recommendations on certain products or services that might be of interest to you; and
- Customer research to better understand your expectations regarding the products and services offered on our site.
Personal data after your death (the e-testament): one of the specific features of French law is that you can send us instructions on how we will process your Personal Data after your death. You can therefore choose to have them deleted or passed on to one of your family members.
Regardless of the purpose or legal basis on which we process your data, you can therefore always and free of charge send us an email to exercise your rights at the following address: info@lesdarbonnets.fr . However, please note that for legal reasons, we may not always be able to respond positively to your request. We will inform you of this, if necessary, after receiving your request.
In any case, we remind you that you have the right to lodge a complaint with the competent administrative authority.
1.7. What are the legal bases for processing?
For the processing of your data, we rely on legal bases that depend on how you use our site.
When you purchase products through our site, we collect and process your personal data to perform the contract between us and you. For example, we need your bank details to process the payment.
We also rely on other legal bases, such as your legitimate interests. We consider it in your interest that your identity is not used for fraudulent purposes, that our customer service employees have access to your order data to better serve you, or that we better understand your use of our site to improve its usability and the services we offer you.
Finally, when it comes to processing personal data for prospecting purposes, the legal basis for processing is your consent (see article 1.6.1 above).